Services FAQ

  • What does your warranty really mean?

    Our free service period means that if the pests we treat come back, so do we – with no further charge to you.

  • If I find termites should I spray them with flyspray?

    Where possible we ask our clients to avoid disturbing termites before a thorough inspection can be carried out. Disturbing termites may make it difficult to assess the extent of the infestation and may prevent identification of the termite species. It can also reduce the number of treatment options available. However, even if you have sprayed termites already, we can still tailor a solution to your problem. The important thing is to take action and arrange an inspection as soon as possible to prevent further damage.

  • Are white ants the same as termites?

    Yes, the term “white ants” was used by early European settlers but it is not strictly correct. Termites are not really white and they are not ants – they are actually distantly related to cockroaches.

  • How long before the termites are gone?

    This depends on the control solution you choose and can range from a few days or upwards. What is important here, is that solution is put in place urgently. In more that 90% of cases, no further significant damage occurs once we implement your solution.

  • How long will the termite treatment last?

    Soil barrier applications can offer many years of protection and where a termite colony is destroyed by means of termite baiting, it can never again pose any threat to your property. However, as recommended in Australian Standard 3660, regular inspections are essential to monitor for any new infestation.

  • I have asthma and I’m highly allergic. Can you treat my property?

    Yes. Many hundreds of our clients are in a similar position. We only apply odourless control agents and we ask you to vacate the premises for an hour or so following treatment, or longer if your asthma is particularly severe.

    Recent developments in low-odour, low-toxicity control agents mean that being sensitive or having asthma no longer means you have to share your home with unwanted pests.

  • Are your pest control methods going to hurt my children, pets, unborn child?

    No. Part of our normal procedure is to ascertain the situation in your property. We use the safest, most modern materials available and will not carry out any work which might cause a problem.

    We ask that pregnant women and any children less that 4 years of age be absent while treatment is being carried out and for 4 hours afterwards. This is just to be extra careful in case any allergy-type reactions occur.

    Animals must be kept off treated surfaces until they are dry – usually about 30 minutes.

    The control agents we use are approved for use in hospitals, child care centres, food manufacturing and preparation areas and many other sensitive situations. In most cases these materials are odourless.

  • Are the chemicals you use dangerous?

    All the pest and termite control agents that we use are rigorously tested and approved by the Australian Pesticides and Veterinary Medicines Authority in Canberra.

    In some cases, these materials are not even rated as poisons and have no observable negative effect on humans.

    Many of the treatment options that we use, such as termite baiting, completely avoid the application of liquid soil barrier control agents (“poisons”) altogether.

Why Pink?

  • Over 36 years experience
  • Qualified professionals - no subcontractors
  • No mess, no fuss
  • Fully licensed & insured
  • Australian owned & operated

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Reviews

Less than 24 hours after contacting them, Pink Canberra were able to come and inspect my house for rodents. I appreciated that they explained what they were doing and pointed out the possible need... for termite protection too. Will definitely use again!read more
Kat T
Kat T
PINK Termite and Pest Experts - thank you Such AMAZING customer service!!!
Prompt, efficient, caring, friendly and very thorough with their scope of work. Dan Beverley inspected my home and he... was an absolute pleasure to deal with ( thank you)

Absolutely 5 stars from me, I would 100 % recommend the PINK Termite and Pest Experts
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Shayne S.
Shayne S.
Very efficient service from initial booking and phone calls the day before and day of booking. Dan was very professional and friendly on the day. Very informative. Great experience all round really.
Michael W.
Michael W.
Truly amazing customer service. If there were 6 stars I’d give them that. They were here within the hour after we called… calm, friendly and reassuring.
Emma H.
Emma H.
Very professional, super easy to get sorted and the staff were very friendly, prompt and effective. Would recommend
Cane V.
Cane V.
Thank you Pink and Marc for your professional and thorough service would highly recommend you guys
Susan D.
Susan D.
Great service which was professional and comprehensive. Such experience and knowledge in this industry and a company you can trust.
Steven S.
Steven S.
Mark was on time & completed an inspection for us and gave a detailed report as well as undertaking our yearly pest pray. I’m glad we decided to go with Pink & will do so in the future.
Josh H.
Josh H.
On time and friendlyWould recommend Pink for this service
Alison G.
Alison G.
110% recommended Pink! Rat/Mice Bait

I contacted the company yesterday (Sunday) and within an hour Tindara (I assume from customer service) emailed me back to organise for someone to come on... Monday!
She followed up first thing on Monday morning and booked me in for Monday afternoon (today).
Mark came. He was very nice and knowledgeable. First time we have had this done and he explained everything. Made sure I was comfortable before he started laying the baits.
After it all, he explained the process now that the baits are down and answers all my questions.

If you are wanting it done, would recommend Mark and Pink.
Thank you Mark and Tindara
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Ali N.
Ali N.